Policies

Policies

Returns and Cancelations

If your item arrives damaged please phone us on (03) 9794 7794 so we can arrange a replacement or refund. We do not expect that you examine the goods while the courier waits however if the package appears to be damaged please make note of it on the couriers consignment note.

If a product appears to be faulty please notify us via the “contact” section of the website so we can advise the correct course of action.

If we are unable at the time of return to replace or exchange returned goods we will reimburse your credit card including packaging & freight charges.

We do not accept returns for the following reasons:

*Damage due to negligence by you.

*Natural wear & tear caused after delivery.

*Change of mind.

An order can be cancelled if it has not been dispatched. If you wish to cancel an order please phone us on (03) 9794 7794 immediately.

Orders and Pricing

Prices displayed are in Australian Dollars (AUD) only.

Orders are shipped on a prepaid basis only.

While we try to maintain accurate stock levels, sometimes products ordered may be unavailable due to unforeseen circumstances. In such a case we will contact you with an estimated time of arrival or a refund option.

Prices may be changed on our website without notice.

Shipping

Most orders will be shipped within 3 working days.

Delivery timeframes around Australia

VICTORIA
Melbourne Metro 1-2 business days
Country Zones 2-4 business days
SOUTH AUSTRALIA
Adelaide Metro 1-2 business days
Country Zones 2-4 business days
QUEENSLAND
Brisbane Metro 2-3 business days
Country Zones 3-5 business days
Distant Rural 5-7 business days
NEW SOUTH WALES
Sydney Metro 1-2 business days
Country Zones 2-4 business days
WESTERN AUSTRALIA
Perth Metro 2-5 business days
Country Zones 3-7 business days
NORTHERN TERRITORY
Darwin Metro 2-5 2-5 business days
Alice Springs 2-5 business days
Country Zones 3-7 business days
TASMANIA
Hobart Metro 2-3 business days
Country Zones 2-5 business days

The majority of our freight is delivered by Couriers Please, however we do have accounts with a number of freight companies should you require an alternative. If you would like to use a different freight company or Australia Post please contact us.

If you believe the price in our check out area to be incorrect or would like a quote on freight please contact us.

If there is no freight allocated to an item we will contact you with a quote.

Parcels will have to be signed for on delivery. Please supply an address where someone will be present.

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